Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Chaki (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our platform and services.

Information We Collect

We collect information that you provide directly to us, as well as information generated through your use of our services:

  • Personal information: Name, email address, phone number, and institution affiliation provided during registration.
  • Usage data: Information about how you interact with the platform, including pages visited, features used, and time spent on the platform.
  • Device information: Browser type, operating system, device type, and IP address for optimizing your experience.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our e-learning platform and services.
  • Communicate with you about your account, updates, and important notices.
  • Process payments and billing through M-Pesa and other payment methods.
  • Analyze usage patterns to improve platform performance and user experience.

Data Sharing

We do not sell your personal data. We share information only with:

  • Payment processors: Safaricom (M-Pesa) for processing billing transactions.
  • SMS providers: For sending notifications, reminders, and important communications.
  • Legal requirements: When required by law, court order, or governmental authority.

Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures, including:

  • Encryption of data at rest and in transit.
  • Strict access controls limiting who can access personal data.
  • Regular security audits and vulnerability assessments.
  • Secure hosting infrastructure with redundancy and backups.

Kenya Data Protection Act 2019

We comply with the Kenya Data Protection Act, 2019. As a data controller and processor, we are committed to upholding your rights under the Act. Our Data Protection Officer can be reached at privacy@chaki.co.ke.

Your Rights

Under the Kenya Data Protection Act and our commitment to transparency, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Data portability: Receive your data in a structured, commonly used format.
  • Withdraw consent: Withdraw your consent for data processing at any time.

Cookies

We use essential cookies only to ensure the proper functioning of our platform. We do not use tracking or advertising cookies. These essential cookies are necessary for authentication, security, and basic platform functionality.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@chaki.co.ke.